Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return policy below to ensure a smooth and hassle-free process.

1. Return Eligibility:

• Returns Accepted: We accept returns on most items within 15 days of the delivery date. Items must be unused, in their original packaging, and in the same condition as when you received them.
• Non-Returnable Items: Some items can't be returned, such as personalized products, final sale items, and used products. If you're unsure whether a product is returnable, please check the product description or contact us for more information.

2. How to Return an Item:

• Step 1: Contact our Customer Service team at contactushercollection@gmail.com. Please include your order number and the reason for the return.
• Step 2: Once your return request is approved, you will receive a return authorization number and instructions on how to return the item. Please include this number with your return package.
• Step 3: Pack the item securely in its original packaging. Attach the provided return label to the package (if applicable) and send it back to the address provided.

3. Return Shipping Costs:

• Customer Responsibility: If you are returning an item due to a change of mind or incorrect order, you are responsible for the return shipping costs.
• Free Returns: In cases where the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.

4. Processing Time:

• Inspection and Refunds: Once we receive your return, please allow 5-7 business days for us to process and inspect the returned item. Your refund will be issued to the original payment method within 5-7 business days after processing.
• Exchanges: If you are requesting an exchange, please note that the processing time may be longer depending on stock availability.

5. Exchanges:

• If you wish to exchange an item for a different size, color, or product, please follow the return procedure and specify your exchange request in your return request email. Exchanges are subject to product availability.

6. Exceptions:

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately so we can resolve the issue promptly.
• Special Circumstances: If there are any special circumstances or questions regarding your return, please don’t hesitate to reach out to our Customer Service team for assistance.

7. Contact Information:

• For any questions or further assistance, please contact us at contactushercollection@gmail.com.

Thank you for choosing us. We value your business and are committed to ensuring your satisfaction!